“Cindy’s performance has been outstanding. We can’t think of any negatives or areas for improvement. [Some] attributes come to mind: professional, accurate, expert editor, responsive, assertive, willing to do more. … She educated our team on what a good editor brings to a project [and] went out of her way to reschedule her own time around our project’s [needs and deadlines]. Everything that Cindy does is flawless. We never had to check her work.”