“On behalf of all the people responsible for the quality of work ENA produces, I’d like to thank you. Your input to some of our most challenging pieces has been invaluable. … [We] adhere to the highest standards of accuracy … there is zero tolerance for errors. Your services have been outstanding, especially for our scientific materials with their extensive referencing and footnoting requirements. You’ve risen to every task we’ve given you. We hope that the relationship between our companies continues for years to come. You have been a pleasure to work with despite our stringent standards and the unusually tight deadlines we’ve often inflicted upon you. Again, thanks for your exceptional work.”